Accessibility Statement
We are committed to ensuring digital accessibility for everyone, including individuals with visual, auditory, motor, or cognitive disabilities. We believe a great shopping experience should be inclusive, and we are continuously working to improve the user experience of our storefront.
Our Standards
To help us make our website a welcoming and accessible place for everyone, we actively work to align our digital content with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA standard. These guidelines explain how to make web content more accessible for people with various needs and user-friendly for all consumers.
As part of our commitment to accessibility, we focus on maintaining core accessibility frameworks, including:
- Text Alternates: Providing descriptive alternative (alt) text for product images and media so screen readers can accurately interpret our collection.
- Keyboard Navigation: Ensuring our primary shopping menus, cart features, and checkout pathways can be fully navigated using a keyboard alone.
- Visual Contrast: Designing our site with clear, high-contrast text and backgrounds to facilitate readability.
Third-Party Content
While we strive to ensure every element under our direct control is fully accessible, our website utilizes third-party integrations (such as embedded social media feeds, applications, and analytics tools) to enhance the shopping experience. These external widgets are dynamic and managed by their respective developers, which may occasionally present layout or compatibility challenges outside of our immediate control. We actively monitor these integrations and advocate for accessibility updates with our digital partners.
We Are Here to Help
If you are experiencing any difficulty navigating our website, viewing content, or completing a transaction, please do not hesitate to contact us. We are fully prepared to assist you personally to ensure you have equal access to our products.
- Email Us: [Insert Your Email Here]
- Response Time: We generally respond to all accessibility and customer support inquiries within 24–48 business hours.
In your message, please specify the web page or element you are having trouble with, and we will do everything we can to make it right, take your order manually, or provide the information through an alternative format.
The Kitchens That Raised Us
We didn’t "discover" chai but we were raised by it. Our story began in the kitchens of our childhood, watching our parents carefully simmer the pot and make a fresh cup as part of their daily ritual. It’s a legacy that has belonged to our Pakistani families for generations, and as two friends who grew up with this tradition, we felt the need to share that warmth with those that never felt it. Our Rose & Cardamom blend is an invitation into our history, crafted with premium black tea leaves and organic botanicals that we hand-pack ourselves. We aren't just selling a mix; we're bringing the heart of our homes to yours, one fragrant cup at a time.